What We Offer
Amas and the team at BetterXperience are problem-solvers. When sales are sluggish, customer churn is up and the cross-sell and up-sell that could drive revenues just isn’t happening, we can help.
Why do these things happen? The first part of our strategy is simply to answer that question. Often, the answer lies in how your staff, your systems and processes interacts with customers. Poorly built automated systems may be damaging customer relationships, yet your people are not empowered to deliver on your customer promise. Is every single person that interacts with a customer – whether their job is Customer Service or not – enabled to deliver a personalized, continuous and contextual service.
The path to improving your company’s Customer Experience is defined by goals and metrics, guided by an inclusive culture of collaboration from every part of your company, and informed by a strategy of creating an engaged and loyal customer. We offer guidance to help your company achieve this transformation, and reach your goals of increased customer loyalty, more revenue, and enhanced growth.
BetterXperience’s corporate workshops leave employees feeling inspired. Each workshop is specifically tailored to your company and your industry, and we will take the opportunity to customize the event to address specific challenges and goals you may have. Our Customer Experience workshops are often a springboard for new initiatives that lead to positive results and growth.
Available for speaking in public venues or to private corporate audiences, Amas gently guides his audience towards action – leaving them with the tools they need to get results. Bringing inspiration, thought leadership and specific details on best practices and Customer Experience strategies, Amas brings out the creativity in his audience, empowering them to take action.
The thought leaders at BetterXperience work with companies one-on-one to bring positive transformation with measurable results. Through strategy and mapping, implementation, training, and execution, we are available to help companies of all sizes take full advantage of the benefits that a renewed focus on Customer Experience will bring.
A thought leader in the area of Customer Experience, Amas Tenumah’s insight is available through his webcasts and blog, his book “The Curated Experience,” and in articles in some of the industry’s leading business publications.