Client-focused strategies to enhance revenues, drive new and repeat business, and delight your customers


Why Your customers don’t Trust You

  • October 23, 2017

I got a check in the mail, it was from my cable company, they reimbursed me (without my asking) for all the times my service went out. I was happy they did this until of course I woke up and realized it was a dream.   Getting customers to a place where there is emotional […]

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What Elon Musk Gets About Customer Feedback

  • October 3, 2017

I have said it before, most customer surveys are a waste of time. I had a bad experience at Best Buy, so I decided to share some free feedback with their CEO – didn’t ask for anything, just wanted to share my suggestions as a customer.     My email got forwarded to someone, who […]

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Why You Can’t Trust Customers {Podcast Ep 23.}

  • June 12, 2017

It’s never been a better time to have opinions – especially if you are a customer, everyone wants your opinion. How do you feel about the delayed flight? How was your trip to the bathroom? Can you give us your best ideas on how to improve our clusterfuck of a product? On and on. Resources […]

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Customer Service is harder than Rocket Science – w Luke pt 1. {Podcast Ep 21.}

  • April 5, 2017

“There are all kinds of models that can predict how a Rocket will launch into orbit…there’s not a model that can predict how two human beings how have never met will interact” Resources Subscribe on ITunes to our podcast and please leave us a review Follow my guest Luke Anderson on LinkedIn Subscribe to the Newsletter  Buy a […]

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