Client-focused strategies to enhance revenues, drive new and repeat business, and delight your customers

Ep 19: Stop blaming Training for your bad Customer Service

I have seen this movie play out my entire career – it never fails, a customer has a bad interaction with an overworked and under appreciated customer service representative. Instead of looking inward at the environment, the company starts by blaming the employee, and if that doesn’t stick, they move on to Training – the whipping boy for customer service departments everywhere.



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