Client-focused strategies to enhance revenues, drive new and repeat business, and delight your customers

Ep 14. In Defense of Stupid Questions

I was held at customs for about 30 minutes for being smart ass, I thought the customs agent and I were bonding over our respective jobs. Turns out I crossed the line, he didn’t find any humor in me asking him why he has to ask every traveller a set of stupid questions. File that under “doesn’t follow rules”.

No one is required to ask more stupid questions than people with customer facing jobs. They know the questions are stupid, so do their bosses but day after day this harmful practice continues… We put this issue to bed once and for all on today’s show

 

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