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Say Goodbye to Your Service Job

  • December 24, 2015

Our CEO would frequently refer to our company as a “family” every time he would speak. It always had a stench of bullshit to me, but today it stunk pretty bad. Like every family, a time comes when you have to make tough decisions when the going gets rough. Today was one of those days; […]

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“In God we Trust, all others bring data”

  • December 24, 2015

I was an invincible sophomore in College, I had a  terrific girlfriend with a grown up job, life was good. At least until she wanted to discuss our “future”, so we planned a meeting at our favorite spot in the student union. I stayed up late the night before deep in thought contemplating the different […]

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What Customer Service And Prostitution Have In Common

  • December 24, 2015

On one spring morning, I had 2 very upset employees in my office, they were both in tears, one was a great frontline customer service rep and the other was her manager. I couldn’t make out much of what she was saying but I heard enough to understand a customer called her an F’ing B*$%! I […]

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Time to Stop asking for customer Feedback?

  • December 24, 2015

After spending most of my day in an airport because my fiends at Delta airlines thought I needed a 3-hour delay so I could enjoy some airport sushi. It did not surprise me that the next day I got a survey, they wanted my feedback! It started by acknowledging my delay, then the rest of […]

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